Food and Beverage Supervisor

Supervises the operation of assigned restaurants and/or lounges

• Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Radisson Hotel standards
• Confirms daily specials and new menu additions with the Executive Chef
• Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
• Inspects assigned restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times
• Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
• Properly executes check control procedures
• Maintains sanitary and safe work environment for guests and employees
  
  

Provides employees with the information needed to perform their job effectively

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides feedback to the employee and department manager on the employee's performance of job responsibilities
  
  

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
  
  

Adheres to hotel policies and procedures

• Attends work on time and as scheduled
• Follows hotel grooming and hygiene standards
• Minimise safety hazards by following all safety rules and procedures
• Refrain from personal conversations with other employees at the main entrance
• Keeps Manager fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
  
  

Skills


Advanced Knowledge of Cash Registers/ Money Handling

Fine Dining Experience

Training Experience

Staff Scheduling

Fluent in English

Microsoft Office

+skillsLength