Supervises the operation of assigned restaurants and/or lounges
- Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Radisson Hotel standards
- Confirms daily specials and new menu additions with the Executive Chef
- Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
- Inspects assigned restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times
- Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
- Properly executes check control procedures
- Maintains sanitary and safe work environment for guests and employees
Provides employees with the information needed to perform their job effectively
- Orients employees to the department and hotel and provides on-the-job training on job responsibilities
- Prioritizes and assigns work
- Provides feedback to the employee and department manager on the employee's performance of job responsibilities
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
- Attends work on time and as scheduled
- Follows hotel grooming and hygiene standards
- Minimise safety hazards by following all safety rules and procedures
- Refrain from personal conversations with other employees at the main entrance
- Keeps Manager fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of the Hotel to the public
Skills
Advanced Knowledge of Cash Registers/ Money Handling
Fine Dining Experience
Training Experience
Staff Scheduling
Fluent in English
Microsoft Office
+skillsLength
