Food and beverage Shop manager

Lead daily operations efficiently and assist the shop Manager on all aspects of operations.

. Provide high quality of service and deliver excellent dining experience to all the guests

. Assist shop Manager in roster planning

. Provide training and coaching to staff on customer service and product knowledge.

. Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets

. Enhance customer service quality

. Handle guest complaints with care and provide service recovery options

. Good Public Relations

. Positive Role model

. Strategize manpower planning to support operational needs within budget

. Implement plans to ensure efficient use of resources and minimize wastage

. Always ensure cleanliness of shop

Job Requirements:

. Prior experience in Food & Beverage/Hospitality

. Good management & leadership skills

. Knowledge in using F&B Operating System (POS)

. Inventory and budgeting skills

. Proactive and enjoy interactions with customers

. Attention to detail and able to work well in a team

. Ability to work flexible shifts, including weekends, holidays and overtime