Company Description
Mantoo Group of Hotels offers a blend of luxury, comfort, and exceptional hospitality, catering to leisure travelers. Mantoo Cottages in Pahalgam provides a serene escape with private gardens along the Lidder River, where guests can enjoy meals by the stream with picturesque views of pine forests and mountains. Hotel Royal Star, located in the heart of Srinagar, is known for its high-quality services, focus on guest privacy, and personalized hospitality. The group is dedicated to delivering unforgettable experiences, quality, and value, ensuring guest loyalty and satisfaction.
Role Description
This is a full-time, on-site role for a Food and Beverage Captain at Mantoo Group of Hotels, located in Srinagar North. The Food and Beverage Captain will oversee daily food and beverage operations, ensure high service standards, and manage staff to deliver outstanding guest experiences. Key responsibilities include maintaining quality control, monitoring customer satisfaction, coordinating with the kitchen team, and training team members to uphold service excellence.
Qualifications
- Strong Supervisory Skills with experience in staff management and team leadership
- Proficiency in maintaining and implementing Service Standards to ensure a high-quality experience
- Experience in Food Service including knowledge of menu items and proper serving techniques
- Excellent Customer Service and Communication skills to engage with patrons and resolve issues
- Flexibility to work in a fast-paced environment and ability to mentor and train team members effectively
- Previous experience in a similar role in the hospitality industry is preferred
- Diploma or degree in Hospitality Management or a related field is an advantage
