Job Scope/summary
The FOM works within a global, multicultural and fast-moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force, in Account and Management. He/she is in the Customer Account Support team and has a wide variety of responsibilities, which, depending on the applicable BU, can be around Integrated Financing and Direct Leasing Management or Fleet Operations Management.
Job Specifics/responsibilities
INTEGRATED FINANCING AND DIRECT LEASING MANAGEMENT for PS Contractual/DaaS deals.
- Asset management
- Add-On (New Devices)
- IMAC Changes
- Management of the fleet in Service Now (ITSM)
- Review that all compliance documents are available to perform any changes or moves on the fleet
- Responsible for the CMDB file for billing and leasing purposes
- Asset tracking for all deployment sites.
- Instruct / works with CMO team to release the invoices on time
- Work with CMO/Account Team to clear the disputes from customer/C&C
- Is accountable for Ad-hoc Reporting for Lease management
- Review the new devices are on leasing with Leasing Specialist team
- Send notifications 3 months prior and 1 month prior to end of lease
- Shipped vs. delivered reconciliation reports collaborating with AOM (Account Operations Manager) to review discrepancies and issues affecting revenue reconciliation
- Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out
- Instructing Contract Management Operations (CMO) team on how to adjust customer monthly invoices
- Follow-up with customer to receive PO and update Asset Database
- Support Customer AOM (Sales Ops PM) / End of Term Team in managing Disposal / End of Lease
- Skills and qualities:
- Strong communication and influencing skills;
- Positive can-do attitude; Customer centric approach
- Active listening skills
- Out of the box thinking able to find solutions
- Excellent teamwork skills
- Project management skills
- Time management
- ability to prioritize
- ability to cope with workload peaks
- tradeoff between operational (short term) priorities and solution related (longer term) priorities
- Education (degree) and professional experience required:
- Typically, 2+ years experience in the industry, Channel environment, Consumer and / or Commercial.
- Customer facing abilities, including strong organization and communication.
- Bachelors Degree preferred or equivalent experience.
- Project and/or Program Management preferably within an international environment
- Other requirements:
- Fluent English
- Business acumen
- Able to understand global business processes and identify impact of change
- Able to apply tools and technology to produce results
- Technical skills:
- MS Office
- Reporting tool /Data management
- Analytics skills
- Project management
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
