FMS L1 / L2

FMS L1:

• Previous experience in a technical support role, with a focus on on-site support preferred.
• Knowledge of hardware, software, and networking technologies.
• Experience with Windows and GSuite Workplace.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Valid drivers license is preferred.
• Bachelor s degree in computer science, Information Technology, or related field preferred.

FMS L2

Requirements:

• Previous experience in a Field IT Service Agent role or similar technical position.
• Strong knowledge of hardware, software, and networking technologies, with a focus on advanced troubleshooting and problem-solving.
• Experience with Windows Server, Active Directory, Exchange Server, and virtualization technologies (e.g., VMware, Hyper-V).
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and IT teams.
• Ability to work independently and prioritize tasks in a fast-paced environment with minimal supervision.
• Valid drivers license preferred.
• IT certifications such as Network+, Security+, Microsoft Certified Professional (MCP), or similar are desirable.
• Bachelor s degree in computer science, Information Technology, or related field preferred.
• We are looking for proactive and technically skilledFMS L1 L2 Support Engineersto join our IT support team. The role involves providing on-site and remote support services for IT infrastructure, including hardware, software, and networking issues. The ideal candidate should have a strong service mindset, a good understanding of IT support fundamentals, and excellent problem-solving abilities.
• Educational Qualification:Diploma or Bachelor s Degree in Computer Science, Information Technology, or a related field.
• L1:Basic knowledge of Windows OS, MS Office, and hardware troubleshooting.
• L2:Strong knowledge of Windows desktop OS, basic server knowledge, Active Directory, and networking basics (IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, Remedy) is preferred.
• Excellent communication and interpersonal skills.
• Willingness to work in rotational shifts or on-site as needed.
• IT certifications likeCCNA, MCP, and ITIL Foundationare an added advantage.