Summary

Customer Service

Deliversthebrandpromiseandprovidesexceptionalguestserviceatalltimes.

Providesexcellentservicetointernalcustomersasappropriate.

Handles all guest and internal customer complaints and inquiries inacourteous and efficientmanner.Feedback guest complaints to Team Leader- Housekeeping/ Assistant Managerpromptly.

Maintainspositiveguestandcolleagueinteractionswithgoodworkingrelationships.

Operational

Ensures all company minimum brand standards have been implemented, and that optional brand standardshavebeenimplementedwhereappropriate

Growororderflowersfromwholesalerstoensureanadequatesupplytomeetcustomersneeds

Planarrangementaccordingtoclient'srequirements,utilizingknowledgeofdesignandpropertiesof materials,orselectappropriatestandarddesignpattern Recommendflowersandgreeneryforeach arrangement

Considerthecustomer'sbudgetwhenmakingrecommendations

Designfloraldisplaysthatevokeaparticularsentimentorstyle

Answertelephonesasperthehotelsminimumstandards

CleanlinessandmaintenanceoftheFlowerRoom

liaisingwithvariousdepartmentswithinthehoteltoperformdailyfloralresponsibilities

Personnel

SupportstheimplementationofTheHyattPurposeofCareforpeoplesotheycanbetheirbest

OtherDuties

AttendsandcontributestoallMeetingsasrequired.

Understandsand strictlyadheresto Rulesand Regulationsestablished in the Employee Handbook andthehotel'spoliciesconcerningfire,hygiene,healthandsafety.