Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly.
Maintains positive guest and colleague interactions with good working relationships.
Operational
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
Grow or order flowers from wholesalers to ensure an adequate supply to meet customers needs
Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern Recommend flowers and greenery for each arrangement
Consider the customer's budget when making recommendations
Design floral displays that evoke a particular sentiment or style
Answer telephones as per the hotels minimum standards
Cleanliness and maintenance of the Flower Room
liaising with various departments within the hotel to perform daily floral responsibilities
Personnel
Supports the implementation of The Hyatt Purpose of Care for people so they can be their best
Other Duties
Attends and contributes to all Meetings as required.
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
Other Duties
Ensures high standards of personal presentation and grooming.
Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
