Job Description
Job Overview:
We are seeking an experienced and proactive Floor Supervisor to lead our multi-brand bike servicing operations. This role requires strong leadership in managing a team of skilled technicians, overseeing daily workflow, achieving service targets, and maintaining operational efficiency on the service floor. The ideal candidate will have in-depth knowledge of two-wheeler repairs, excellent team management capabilities, and the ability to drive a disciplined, customer-focused environment.
Key Responsibilities:
Team & Floor Management:
- Supervise a team of highly skilled bike technicians, ensuring daily job allocation, productivity, and service quality.
- Conduct daily morning meetings to discuss the day's plan, job assignments, customer priorities, and any pending tasks.
- Plan daily operations strategically to achieve service targets and improve workshop throughput.
- Monitor technician attendance, punctuality, and floor discipline using attendance tracking tools/sheets.
- Conduct regular toolbox and bay audits to ensure tools and workstations are organized and functional.
Technical Oversight:
- Provide technical guidance and second-level support to technicians for complex repair and diagnostic issues.
- Ensure that all vehicles are diagnosed and serviced as per the standard repair guidelines.
- Monitor completion timelines, ensuring minimal rework and customer complaints.
Team Coordination:
- Collaborate with the teams for job card flow, TAT, and priority management.
- Review and validate the final work completion reports.
Inventory & Process Adherence:
- Coordinate with the parts store to ensure availability and timely issuance of spares.
- Enforce standard operating procedures (SOPs), safety norms, and quality checklists on the floor.
Performance Tracking & Reporting:
- Maintain and share daily service reports including number of bikes serviced, rework cases, and technician-wise performance.
- Track achievement of daily/weekly/monthly service targets and take corrective actions where necessary.
- Conduct weekly team reviews and performance feedback sessions for continuous improvement.
Requirements:
Technical Skills:
- Strong understanding of multi-brand two-wheeler repair standards.
- Ability to troubleshoot escalated mechanical and electrical issues.
- Familiarity with diagnostic tools, SOPs, and quality control practices.
Qualifications:
- ITI / Diploma in Automobile or Mechanical Engineering.
- Certification in workshop/floor management is a plus.
Requirements
Experience:
- 8+ years of experience in bike servicing; minimum 2 years in a team supervisory role.
Soft Skills:
- Excellent people management and team coordination skills.
- Strong communication and problem-solving abilities.
- Ability to work under pressure and manage operational targets.
- Attention to detail and high ownership mindset.
