Floor Manager

Vasundhra Raj Luxury Jewellery is looking for an experienced and competent Floor Manager to join our team.

About Vasundhra Raj Luxury Jewellery: Vasundhra Raj Luxury specializes in crafting exquisite gold, jadau, diamond, and precious gemstone jewellery. Renowned for its artistry and quality, the brand combines traditional craftsmanship with modern designs. Vasundhra Raj Luxury prides itself on delivering elegant, handcrafted pieces that celebrate tradition and sophistication. Each creation reflects the company's dedication to excellence and timeless beauty.

We are a distinguished name in fine jewellery, dedicated to creating extraordinary pieces that blend timeless elegance with contemporary design. Built on passion for exceptional craftsmanship and attention to detail, our brand celebrates beauty, precision and the enduring allure of luxury. Each creation is thoughtfully designed using the finest materials, reflecting our commitment to quality, artistry and innovation.

At Vasundhra Raj Luxury Jewellery, we believe in crafting more than jewellery we create treasured heirlooms that capture moments, inspire confidence and elevate every experience.

To know more about our organization please visit the following links: -

https://vasundhraraj.com/srsltid=AfmBOoodJw7D8Nfworhhq1fVKlK83MFfCcOt1nQC0EobBjpMfpBOTqo

Instagram: https://www.instagram.com/vasundhrarajluxuryigsh=ajllNmw1bWs0bDVi

LinkedIn: https://www.linkedin.com/company/vasundhra-raj-luxury/

YouTube: https://youtube.com/@vasundhrarajluxurysi=mYrX4DrTfqMaqEO-

JOB TITLE : FLOOR MANAGER

LOCATION : Noida

REPORTS TO :Store Manager

JOB OVERVIEW :

The Floor Manager is responsible for managing the day-to-day operations of the sales floor, ensuring excellent customer service, supervising sales staff, achieving sales targets, and maintaining store presentation standards. The role involves closely monitoring customer interactions, product displays, and team performance to drive store productivity and deliver a premium shopping experience.

KEY RESPONSIBILITY AREAS :

1. Sales & Revenue Management

• Achieve daily, weekly, and monthly sales targets.
• Monitor sales performance of team members and motivate them to improve results.
• Ensure maximum conversion of walk-in customers into buyers.
• Promote store schemes, offers, and promotional campaigns to customers.
• Support the team in closing high-value sales.

2. Customer Experience

• Ensure exceptional customer service on the shop floor.
• Handle customer queries, complaints, and escalations professionally.
• Build strong relationships with repeat and high-value customers.
• Ensure customers receive personalized service and guidance during purchases.

3. Team Supervision

• Supervise sales executives, cashiers, and support staff on the floor.
• Allocate counters and manage shift duties of employees.
• Train new staff members on product knowledge and sales techniques.
• Monitor employee discipline, grooming, and professionalism.

4. Visual Merchandising & Store Presentation

• Ensure product displays are attractive and aligned with brand standards.
• Maintain proper arrangement of products in showcases.
• Ensure store cleanliness and premium ambience.
• Coordinate with marketing teams for promotional displays.

5. Inventory Coordination

• Coordinate with inventory and commercial teams for stock availability.
• Ensure fast movement of popular products on the sales floor.
• Inform management about slow-moving stock.

6. Reporting & Documentation

• Maintain daily sales reports and customer feedback reports.
• Monitor store footfall and conversion rates.
• Provide regular updates to Store Manager regarding floor activities.

EDUCATIONAL QUALIFICATIONS REQUIRED:

• Bachelor's degree in Business Administration, Retail Management, or related field. (preferred)
• 36 years of experience in retail sales or showroom management.

SKILLSETS REQUIRED :

Strong sales and negotiation skills

Customer relationship management

Team leadership and motivation

Problem solving and decision making

Product presentation and merchandising knowledge

PERSONAL ATTRIBUTES :

• Excellent communication and interpersonal skills
• Customer-centric attitude
• Presentable personality with strong leadership presence
• Ability to work under pressure and achieve targets

For more information and to apply for this position please mail your profiles at [Confidential Information]