Job Description
Mail:- [Confidential Information]
Floor Manager oversees daily operations, staff, and customer experience in retail, hospitality, or production, focusing on smooth workflow, high service standards, and problem-solving. Key duties involve supervising and training staff, managing schedules, handling escalated customer issues, ensuring cleanliness and safety, and coordinating with other departments to meet operational goals.
Key ResponsibilitiesStaff Management: Recruit, train, schedule, motivate, and monitor employee performance; provide coaching and feedback.Operations: Ensure smooth day-to-day operations, delegate tasks, oversee opening/closing, and maintain store appearance.Customer Service: Greet customers, resolve complaints, handle escalations, and ensure high service standards are met.Inventory & Merchandising: Oversee stock levels, merchandise handling, and presentation (in retail).Compliance: Enforce company policies, health & safety regulations, and security protocols.Coordination: Liaise with other managers, departments (e.g., kitchen, inventory), and stakeholders. Common Skills & QualificationsStrong leadership, communication, and problem-solving abilities.Ability to work under pressure and multitask effectively.Organizational skills for scheduling and task delegation.Knowledge of industry-specific operations (retail, restaurant, call center, etc.). Where They WorkRetail StoresRestaurants & HotelsCall CentersWarehousesTV/Production Sets
