Floor Manager

Job Description:

* Oversee day-to-day showroom operations including sales, inventory, staff, and infrastructure

* Ensure excellent customer service and handle escalations when required

* Monitor sales performance, customer service standards, and staff productivity

* Ensure compliance with company policies, SOPs, and statutory regulations

* Manage store layout, signage, and visual merchandising to enhance sales

* Supervise floor staff, section heads, and coordinators; conduct daily briefings

* Review employee performance, grooming, attendance, and leave approvals

* Coordinate manpower planning and staff requirements with HR

* Monitor item movement, stock flow, and inventory control

* Maintain showroom facilities, equipment, and overall ambiance

* Implement service improvement initiatives based on customer feedback

* Prepare and submit daily reports to management

* Attend corporate and review meetings as required