Job Title: Floor Coordinator
Company: Eye Mantra Hospital
CTC: 25000 per month
Location: Paschim Vihar West, New Delhi
Department: Operations / Patient Care
Reporting To: Center Manager / Operations Head
Job SummaryThe Floor Coordinator is responsible for managing day-to-day floor operations, ensuring smooth patient flow, and coordinating between doctors, patients, and internal departments. The role focuses on delivering a seamless patient experience while maintaining operational efficiency within the hospital.
Key Responsibilities- Manage and coordinate patient flow on the hospital floor
- Assist patients with registration, appointments, and navigation within the facility
- Coordinate with doctors, nurses, and support staff for smooth operations
- Ensure minimal waiting time and efficient scheduling
- Handle patient queries and concerns in a professional manner
- Maintain proper records and documentation
- Monitor cleanliness and discipline on the floor
- Support in billing coordination and patient discharge process
- Escalate any operational issues to management when required
Required Skills- Strong communication and interpersonal skills
- Good coordination and multitasking ability
- Patient-centric approach and problem-solving skills
- Basic knowledge of hospital operations
- Ability to work in a fast-paced environment
Qualifications- Bachelor's degree in Hospital Administration / Healthcare Management / Any Graduate
Experience- 13 years of experience in hospital operations / front desk / patient coordination preferred
- Experience in eye hospital, healthcare or clinic setup is an added advantage
Key Performance Indicators (KPIs)- Patient satisfaction and feedback
- Patient waiting time management
- Smooth coordination between departments
- Accuracy in records and documentation
Interested candidates can share their resume at 9718766991 or email at [Confidential Information]
Regards,
Rushali Khanal
HR Recruiter
