Flight Expert

About the job

Position: Flight Expert

Employment Type: Part-Time

Location: Work from Home

Role Description

This is a WFH role for a Flight Expert at MakeMyTrip. The Flight Expert will be responsible for assisting customers with Flight bookings and providing comprehensive information to the customers. The role also involves handling customer queries, resolving issues, and ensuring customer satisfaction.

• Achieving Monthly Goals 100% focus on Sales.
• Seamless interface for cross-functional follow-ups.
• Ensure complaint resolution within specified time frame, ensuring a Healthy NPS for the company.
• Relationship management with customers and key accounts.
• Sales Hygiene
• Adherence to operational guidelines as trained.

Essentials:

• Qualifications: Any Graduate
• Experience: Minimum 6 months of experience in travel or sales background.
• Computer Literate.
• Fluency in English and Hindi.
• Customer-centric approach with excellent sales skills.

Preferred:

• Knowledge of GDS.
• Good Numerical Aptitude
• Should have demonstrated excellent interpersonal skills.
• Ability to present, persuade and communicate effectively.
• Experience in travel, flight or sales industry.

Pay-out - Variable (The amount of monthly pay-out depends on factors such as number of bookings, customer - focused parameters and adherence to processes. Apart from this, we regularly run incentive campaigns, gift voucher offers, vacation offers, travel incentives and more to enhance the overall benefits for you).

Note: The candidate should have their own dual sim phone and laptop or desktop with Windows 10 and above)