Fleet Manager - E-commerce Dark Store
Job Summary
The Fleet Manager is responsible for overseeing the daily operations of the delivery fleet in an e-commerce dark store setup. This role ensures efficient fleet management, timely deliveries, cost control, and adherence to compliance and safety regulations. The ideal candidate will have experience in logistics, last-mile delivery, and fleet optimization to support fast and reliable customer deliveries.
Key Responsibilities
- Fleet Operations Management:
- Oversee the daily operations of the delivery fleet, ensuring smooth and timely dispatch of orders.
- Plan and optimize delivery routes to maximize efficiency and reduce costs.
- Monitor real-time fleet performance using GPS and telematics systems.
- Driver Supervision & Performance:
- Recruit, train, and manage delivery personnel.
- Track driver productivity, attendance, and adherence to delivery schedules.
- Ensure drivers comply with traffic laws and company policies.
- Vehicle Maintenance & Compliance:
- Schedule regular vehicle maintenance and inspections.
- Ensure all vehicles meet legal and safety regulations.
- Track fuel consumption, repairs, and overall vehicle performance.
- Cost & Budget Management:
- Control fleet operating expenses, including fuel, maintenance, and driver salaries.
- Negotiate contracts with vehicle leasing/rental companies and service providers.
- Analyze fleet costs and identify areas for savings.
- Technology & Data Management:
- Utilize fleet management software to track deliveries and fleet utilization.
- Generate reports on fleet performance, cost efficiency, and driver productivity.
- Implement automation and AI-driven tools for route optimization.
- Coordination with Stakeholders:
- Work closely with dark store, operations, and customer support teams to ensure smooth delivery operations.
- Address customer complaints related to delivery delays or issues.
- Collaborate with third-party logistics providers when needed.
Key Requirements
- Experience: 3-7 years in fleet management, last-mile logistics, or delivery operations, preferably in an e-commerce or dark store environment.
- Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Skills:
- Strong knowledge of fleet management systems and route optimization tools.
- Ability to manage a team of drivers and delivery personnel.
- Experience in cost control and budget management.
- Understanding of compliance, safety regulations, and vehicle maintenance.
- Excellent problem-solving and decision-making skills.
- Strong communication and leadership abilities.
