Five9 CCaaS Consultant / Technical Consultant

WE ARE HIRING | Five9 CCaaS Technical Consultant

Locations: Bengaluru | Hyderabad | Pune | Chennai

Experience: 6–10 Years

Notice Period: Immediate joiners / Short notice preferred

We are looking for experienced Five9 CCaaS Technical Consultants with strong hands-on experience in contact center implementations, configuration, integrations and troubleshooting.

Mandatory Skills:

• Hands-on experience with Five9 VCC, IVA and Studio.
• Strong knowledge of Contact Center fundamentals – IVR, ACD, Queues and Routing Strategies.
• Experience configuring Inbound/Outbound Campaigns and IVR/IVA flows.
• Experience integrating Five9 with Salesforce, ServiceNow, Dynamics or Zendesk.
• Working knowledge of REST/SOAP APIs and Webhooks.
• Basic UI customization using JavaScript, HTML and CSS.
• Troubleshooting experience across SIP/VoIP, Network and Application layers.
• Strong client communication and stakeholder management skills.

Good to Have:

• WEM / QM
• Agent Assist
• AI Insights and Guidance Cards
• Contact Center Optimization

Qualification: BE / B.Tech / MCA / M.Sc (CS) or equivalent.

Interested candidates can share their updated resumes at [Confidential Information]