Description
Position Summary
India Advertisement is seeking an experienced and dynamic L5 Billing & Accounts Manager to lead and manage end-to-end billing and accounts operations within our Business Operations function. The ideal candidate will bring deep expertise across the Order-to-Cash (O2C) and Accounts Payable (P2P) cycles, combined with strong people management capabilities and a passion for operational excellence.
Key Responsibilities
Operations Management
- O2C Ownership - spans order management, billing, invoicing and limited knowledge on collections, cash application. Reconciliation with specific operational expectations at each stage is mandate.
- GL & Accounting Understanding - covers Chart of Accounts knowledge, journal entry flows, accounting standards (GST/VAT/IMS), financial close support, and cross-functional financial acumen.
- Audit leadership - leading walkthroughs with external auditors during statutory, SOX, and internal audits
- Audit readiness - preparing documentation, control matrices, and proactively remediating gaps
- Upstream team collaboration - working with Sales Ops, Order Management, Product, to resolve discrepancies and ensuring billing terms and pricing are accurately translated into invoicing
- Feedback loops - sharing payment behavior trends and credit risk insights back to Sales for better deal structuring
- New product launches - collaborating cross-functionally to define billing models and system configurations
- Oversee Accounts Payable processes including invoice processing, vendor payments, reconciliations, and aging management
- Drive process standardization, automation, and continuous improvement initiatives across billing and accounts functions
- Ensure accuracy and timeliness of billing cycles, revenue recognition, and financial close activities along with month end & quarter end close.
- Manage escalations and resolve complex billing/payment discrepancies
People Management & Leadership
- Lead, mentor, and develop a team of billing professionals across multiple levels
- Drive performance management, goal setting, and career development for direct and indirect reports
- Foster a culture of accountability, collaboration, and continuous learning
- Manage workforce planning, hiring, onboarding, and retention strategies
- Build and maintain a high-performing team with strong succession planning
Stakeholder Management & Strategy
- Partner with Finance, Revenue Accounting, Treasury, Sales, and Product teams to align billing operations with business objectives
- Provide insights and reporting on AR/AP health, DSO trends, aging analysis, and cash flow forecasting
- Support audit and compliance requirements related to billing and accounts
- Drive strategic initiatives such as system migrations, ERP implementations, and process re-engineering
- Present operational metrics and business reviews to senior leadership
Required Qualifications
- Experience: 10+ years of progressive experience in Billing, Accounts Receivable, Accounts Payable, or Order-to-Cash operations
- People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
- Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
- Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
- Education: Bachelor's degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
- Communication skills — translating complex financial information for diverse audiences (technical and non-technical)
Preferred Qualifications
- Experience working in shared services, BPO, or global business operations environments
- Hands-on experience with excels and drive AI related process improvements
- Knowledge of revenue recognition standards
- Experience with process automation tools (RPA, workflow automation)
- Six Sigma / Lean certification or equivalent process improvement expertise
- Experience managing geographically distributed or multi-regional teams
Key Competencies
- Operational Excellence: Drives efficiency, accuracy, and scalability in billing and accounts processes
- Leadership & People Development: Builds high-performing teams; coaches and develops talent at all levels
- Analytical Thinking: Uses data and metrics to drive decisions, identify trends, and solve problems
- Stakeholder Influence: Effectively communicates and collaborates across functions and leadership levels
- Change Management: Leads transformation initiatives and adapts to evolving business needs
- Customer Centricity: Ensures billing processes support positive customer and vendor experiences
Performance Metrics
- DSO (Days Sales Outstanding) improvement and maintenance within targets
- Billing accuracy rate
- Team productivity and SLA adherence
- Employee engagement and retention scores
- Successful delivery of process improvement projects
Level Expectations (L5)
- Operates with significant autonomy and owns outcomes for the billing and account function
- Influences cross-functional strategy and contributes to organizational planning
- Manages ambiguity and makes sound decisions with incomplete information
- Demonstrates thought leadership in O2C/P2P domain
Basic Qualifications
- 10+ years of Accounts Receivable or Account Payable experience
- People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
- Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
- Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
- Education: Bachelor's degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
- Communication skills — translating complex financial information for diverse audiences (technical and non-technical)
Preferred Qualifications
- Experience in creating process improvements with automation and analysis, or experience performing ad hoc analysis using advanced Excel
- Experience working in shared services, BPO, or global business operations environments
- Knowledge of revenue recognition standards
- Experience with process automation tools (RPA, workflow automation)
- Six Sigma / Lean certification or equivalent process improvement expertise
- Experience managing geographically distributed or multi-regional teams
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Company - ADCI - BLR 14 SEZ - F07
Job ID: A10478403
