DESCRIPTION
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon's customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary Of Responsibilities
- Understanding of Accounts Receivables process and systems
- Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
- Fluency in Microsoft Excel is a must
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Reconcile complex accounts and have excellent attention to detail
Key job responsibilities
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon's customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary Of Responsibilities
- Understanding of Accounts Receivables process and systems
- Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
- Fluency in Microsoft Excel is a must
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Reconcile complex accounts and have excellent attention to detail
BASIC QUALIFICATIONS
- Degree in Finance/Accounting/Business Studies or other related areas
- 3 to 4 years of experience in Accounts Receivables or other customer facing department experience
- Ability to provide exceptional customer experience
- Strong communication skills, both written and verbal
- Good interpersonal skills and team player
- Ability to take initiatives, meet tight deadlines and prioritize workload
- Proficient in Microsoft Excel and Word
PREFERRED QUALIFICATIONS
- Bachelor's degree in finance, accounting or related field, or CFA and 4+ years of Accounts Receivable or Account Payable experience
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Company - ADCI HYD 13 SEZ
Job ID: A3192990
