Financial International Voice Process

Role & responsibilities

• Review transactions and all available information to understand our customers while respecting all identities.
• Make customer-centric decisions and take the path of least resistance to protect our customers.
• Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
• Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
• Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.

Preferred candidate profile

• Bachelor's graduation mandatory
• At least 1 year Fraud Prevention / AML / KYC / Financial Voice, Banking, Credit Card, Insurance, Billing)
• At least 1 year international BPO experience (Voice/Chat/Email)
• Decent communication Skills
• Max 6 months gap allowed
• Immediate joiners preferred
• Willing to work onsite at Kalyaninagar, Pune

Perks: Both-way Cab | 24x7 Rotational Shifts | 5 Days Working | Incentives & Bonuses

Walk-in to apply

• Monday to Friday
• TIME: 12:00 PM 8:00 PM IST
• VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014