ABOUT THIS ROLE
We are an AI company building fraud detection tools for banks, card networks, and fintechs. Our models score transactions, flag accounts, and generate investigation queues — the same kind of work you have been doing manually. We need fraud investigators and fraud ops professionals who can review these AI outputs from their own experience and tell us where the logic is right, where it misses, and what a real fraud analyst would do differently.
WORKFLOWS COVERED
- Real-time transaction fraud scoring and alert triage — cards, UPI, wire, ACH (depending on market exposure)
- Fraud case investigation — account takeover, identity fraud, first-party fraud, CNP fraud
- Chargeback and dispute management for card fraud
- Fraud rule tuning and false positive management
WHAT YOU WILL DO
- Share how fraud detection and case management work in practice — the real decision-making, alert logic, escalation judgement, and edge cases that vary by fraud type and channel
- Review fraud detection outputs, investigation workflows, or case documentation and tell us where they miss what a real fraud analyst would catch
- Help us understand how fraud patterns evolve — what has changed, what new attack vectors look like, and how operations teams adapt
- Advise on what good fraud operations look like — from alert queue management to SAR escalation — based on your direct experience in the field
YOU ARE THE RIGHT FIT IF
- Minimum 3 years in fraud investigations, fraud operations, or transaction monitoring at a bank, card company, or fintech
- Have personally worked a fraud queue, opened cases, or worked investigations that led to SAR filing — not just managed a team
- Know the tools — FICO Falcon, Actimize, FIS Fraud, SAS Fraud Management, or similar — from using them daily
- Worked at organisations such as Visa, Mastercard, HDFC Bank, SBI, Paytm, Razorpay, Citibank, or a fraud BPO
NICE TO HAVE
- CFE (Certified Fraud Examiner) — ACFE
- CAMS certification for financial crime overlap
- Experience specifically with UPI fraud, CNP fraud, or account takeover — growing problem in Indian fintech
