About TrueBlue -
TrueBlue (NYSE: TBI) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.
Essential Duties & Responsibilities-
- Analyze customers credit history, payment patterns, and financial data to assess default risk.
- Review customer credit applications and verify details through credit bureaus when required.
- Set and manage customer credit limits and payment terms.
- Make lockout decisions for over-credit-limit accounts and initiate credit reviews when needed.
- Define aging thresholds based on customer risk grading.
- Collaborate with Sales teams to balance business growth with risk management and cash flow objectives.
- Handle inbound and outbound calls to resolve sales and customer queries on priority.
- Follow up with customers via calls/emails for collections and dispute resolution on overdue invoices.
- Investigate and resolve payment discrepancies to ensure timely invoice payments.
- Coordinate with Cash Application teams for accurate payment posting.
- Liaise with internal departments to obtain supporting documents for dispute resolution.
- Process adhoc and urgent customer requests within defined timelines.
- Implement collection strategies to reduce outstanding and past-due balances.
- Ensure timely collections and adherence to defined TATs for call and email queues.
- Work proactively with stakeholders to resolve customer issues and ensure first-call resolution.
- Deliver high-quality customer service through prompt and effective query resolution.
- Identify process gaps/issues and escalate them to senior staff when required.
Skills & Qualifications
- 2-3 years of experience in end-to-end B2B Credit & Collections.
- Skilled in verbal and written communication
- Focus on continuous improvement initiatives
- Experienced in working on different ERP's and exposure to end-to-end process mapping
- Should be able to work with minimal guidance
- Desire to work in a collaborative team environment that includes offshore colleagues
- Ability to effectively interact and build relationships with a diverse employee population.
