About The Opportunity
Operating in the Business Process Outsourcing (BPO) and Finance & Accounting (F&A) services sector, we deliver end-to-end back-office finance solutions for global clients. This on-site role in India supports Procure-to-Pay (P2P) operations with a strong emphasis on voice-based client interactions (voice-only or combined voice & chat).
Primary Job Title: Procure-to-Pay (P2P) Specialist Voice & Chat
Location & Work Type: India
Role & Responsibilities
- Handle end-to-end Procure-to-Pay activities: receive and validate purchase orders, match invoices, and ensure timely payment processing per client SLAs.
- Own voice (and chat when required) communications with vendors and internal stakeholders to resolve invoice discrepancies, PO mismatches, and payment status queries.
- Perform vendor reconciliations, age analysis, and follow-up to reduce outstanding payables and prevent duplicate payments.
- Accurately post AP transactions in ERP systems (e.g., SAP/Oracle/Tally), and maintain audit-ready documentation and transaction trails.
- Meet productivity and quality KPIs: adherence to SLA, timeliness, first-contact resolution (FCR), and low dispute rates.
- Identify process gaps, propose improvements, and collaborate with peers and process owners to implement corrective actions.
Skills & Qualifications
- Must-Have: 13+ years in Procure-to-Pay / Accounts Payable voice process within a BPO/shared-services environment; strong verbal communication and stakeholder-facing skills.
- Must-Have: Hands-on experience with invoice processing, 3-way matching (PO/GRN/Invoice), vendor reconciliations, and exception management.
- Must-Have: Working knowledge of ERP transaction posting (SAP/Oracle/Tally or equivalent) and strong MS Excel skills (VLOOKUP/XLOOKUP, pivot tables, data validation).
- Must-Have: Proven ability to meet SLA/KPI targets, manage high-volume transactions, and work in an on-site shift-based schedule.
- Preferred: Experience supporting voice & chat hybrid processes, exposure to process improvement initiatives (Lean/Six Sigma), or familiarity with invoice automation/RPA tools.
- Preferred: Basic understanding of statutory compliances relevant to AP and prior experience handling international vendor payments.
Benefits & Culture Highlights
- On-site, collaborative team environment with structured training and career progression in Finance & Accounting operations.
- Performance-driven recognition, stable shift rosters, and exposure to global client processes and ERP platforms.
- Opportunity to upskill in automation tools, process improvement, and cross-functional finance domains.
If you are a detail-oriented P2P professional with strong voice communication skills and a drive to meet SLAs, apply now. Recruiter: Viraaj HR Solutions hiring for immediate on-site positions across India.
Skills: chat,voice background,functional,p2p,procure-to-pay
