As a
Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.
What You'll Do
In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization:
- Manage a large volume of inbound and outbound emails with knowledge and efficiency.
- Provide accurate, valid and complete information to customers by using the right methods/tools
- Ensuring high levels of customer satisfaction through professional support.
- Collaborating closely with colleagues as required.
- Providing feedback to other Navan departments to improve customer service efficiency.
- Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
- Keeping records of customer interactions, transactions, comments and requests.
Your Profile
Are you an experienced and detail-oriented customer support specialist with a minimum of 3 years in the field Do you possess adaptability and excel at piecing together complex details Are you enthusiastic about thriving in a dynamic, forward-thinking environment If so, you could be the ideal candidate to join our Navan Finance Operations team as a Finance Operations Specialist.
What Are We Looking For
- Demonstrated proficiency in analytical work with meticulous attention to detail.
- Strong IT skills, particularly Excel with an understanding of vlookups and pivot tables.
- A background in accounting is crucial.
- A background in the travel industry, including GDS experience, is required.
- Ability to effectively organize and manage tasks independently.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Capability to maintain high performance standards in a fast-paced work environment.
