- Bachelor s degree in Commerce, Finance or Business Administration
- 5 + years with Accounts Payable or Travel & Expenses or Procurement and Finance Helpdesk experience (Helpdesk is essential)
DESIRED/ PREFERRED SKILLS:
- Voice and accent of Contact Centre calibre
- Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices
- Prior experience in Accounts Payable Helpdesk is an essential criteria
- Proficiency in MS Office (Excel, Word and PPT)
- Excellent English verbal and written communication skills, enabling report and documentation production
- Ability to communicate and influence across different levels
- Strong email writing skills,
- Strong MIS skills,
- Customer oriented approach
- Experience of working cross culturally in an international environment
- Working knowledge of SAP,
- Experience of working in a busy and a high-pressure environment
- Good in problem solving and has critical thinking skills
- Engage and collaborative way of working
PROFILE SCREENING CRITERIA:
- Experience in Accounts Payable and Procurement (P2P process)
- Contact Centre calibre voice and accent skills
- Willing to work in US shift hours
- Exposure to continual improvements
- Answer incoming calls, chats and respond to customer s emails
- Management and resolve customer complaints
- Identify and escalate issues to the team leader
- Provide service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints
- Route emails/call to appropriate resources, to provide solution
- Document all call information according to SOP
- Recognize, document, and alert the management team of trends
- Follow up customer calls where necessary
- Other duties as assigned
