Role Overview
The Finance Operations Manager will lead the Accounts Payable (AP) / Travel & Expense (T&E) / Procure-to-Pay (P2P) operations pod within a shared services environment. The position requires strong operational leadership, expertise in global finance processes, and experience managing high performance teams. Candidates with extensive finance BPO or shared services backgrounds, particularly in AP or P2P operations, will be ideal for this role.
Key Responsibilities
Operational Leadership
- Lead and manage daily AP, T&E, and P2P operations, ensuring timely and accurate delivery of services.
- Oversee invoice processing, vendor management, payment cycles, and exception management activities.
- Ensure SLA adherence, process accuracy, and operational efficiency.
- Support month-end, quarter-end, and year-end close activities.
- Drive standardization, efficiency, and continuous improvement initiatives within the pod.
People Management
- Supervise and develop a team of Analysts, Senior Analysts, and Specialists.
- Provide coaching, performance feedback, and capability enhancement.
- Foster a collaborative, accountable, and high-performing team culture.
Stakeholder & Vendor Management
- Serve as the escalation and coordination point for cross-functional partners.
- Collaborate with Procurement, Finance, Compliance, and other business units.
- Manage vendor disputes and negotiate resolutions as needed.
Controls, Compliance & Reporting
- Ensure compliance with SOX, internal controls, company policies, and audit requirements.
- Track key performance indicators (KPIs) and generate management information (MI) reports.
- Provide leadership reporting on operational performance, risks, and process improvements.
Transformation & Automation
- Identify automation, digital transformation, and process optimization opportunities.
- Partner with technology teams to support RPA, OCR, and workflow tool implementation.
- Support enhancements to ERP systems, AP automation platforms, and reporting dashboards.
Required Qualifications & Experience
- 812 years of experience in Finance BPO or Shared Services organizations.
- Strong end-to-end experience in Accounts Payable, T&E, or P2P operations.
- Proven experience managing operational teams in a shared services setup.
- Exposure to global processes and multi-entity finance environments.
- Key Skills & Competencies
Technical Skills
- In-depth understanding of the P2P lifecycle, payment processes, invoice management, and financial controls.
- Proficiency in ERP systems such as SAP, Oracle, Workday, or Netsuite.
- Experience with AP automation tools, OCR technology, and expense management platforms (e.g., Concur).
- Strong analytical abilities with expertise in Excel and reporting tools such as Power BI.
