Finance Manager

Finance Manager Duties & Taxes

The Finance Manager Duties & Taxes leads the duty tax function (e.g., accounting for GST/VAT, customs, excise) with accountability for compliance, controls, reconciliations, and governance. The role manages a team, drives stakeholder alignment across business units regions, and delivers process transition and continuous improvement using Quality Decision Making (QDM) and Six Sigma/Lean methodologies.

Please note this is not a taxation-related role but is a functional role managing a process within record-to-report (RTR)

Leadership & People Management

Build, lead, and mentor a high-performing Duties & Taxes team (accountants/ clerical associates).

Set goals, conduct performance reviews, and develop capability through coaching and structured training.

Establish clear RACI, workload balancing, and succession plans; foster a culture of ownership, accuracy, and continuous improvement.

Stakeholder Management & Governance

Engage senior stakeholders (Finance Leadership, Ship-to- Collect, Clearance) to align on policies, transactions treatment and risk appetite.

Represent the function in SteerCo/PMO forums; present dashboards, issue logs, and remediation plans.

Manage external relationships with consultants & auditors; ensure proactive communication on complex/ambiguous matters.

Compliance, Accounting & Controls

Ensure timely and accurate reporting & accounting treatment of payment of customs duties & taxes paid at clearance and reconciliations of re-billing of these to external customers

Oversee GL integrity: provisions, accruals, true-ups, journal approvals, Balance Sheet reconciliations.

Maintain robust internal controls (segregation of duties, evidence, approvals, data quality checks) and audit readiness.

Process Transition (QDM / Six Sigma) & Continuous Improvement

Lead transition of duties & taxes processes to new operating models (e.g. in-sourcing)

Apply QDM principles for decision quality; use Six Sigma/Lean (DMAIC, SIPOC, value stream mapping) to eliminate defects, reduce cycle time, and standardize SOPs.

Define future-state process maps, SLAs/OLAs, control matrices, and automation opportunities (templates, validations, bots).

Drive change management: KT (knowledge transfer), training, hypercare, and stabilization with measurable outcomes.

Technology & Data

Partner with IT on system design/ configurations

Enhance data integrity via standardized templates, data validations, and reconciliations; enable self-service analytics (Power BI/Excel).

Implement exception monitoring and metric dashboards for proactive risk management.

Team/People Management: 5+ years leading finance teams; strong coaching, feedback, and performance management.

Stakeholder Management: Influences senior leaders; manages cross-functional decision-making and escalations.

Process Excellence: Demonstrated QDM application and Six Sigma/Lean experience (DMAIC, Kaizen, root-cause analysis).

Accounting: Solid grasp of accounting principles, GL controls, and reconciliations.

Tools: ERP (SAP/Oracle/MS Dynamics), Advanced Excel (PivotTables, lookups, Power Query), and dashboarding (Power BI preferred).

Attributes: Analytical rigor, structured problem-solving, clarity in communication, high attention to detail, and deadline discipline.

Bachelor's/Master's in Accounting/Finance. Professional qualification preferred (CA/CPA/ACCA or equivalent).

812 years in Finance roles with at least 35 years in people leadership and process transition.

Experience in Shared Services/GBS environments or large-scale ERP module rollouts.

Exposure to internal/external audits and remediation of control gaps.

Certification in Lean/Six Sigma (Green Belt/Black Belt) and familiarity with QDM frameworks.

Compliance Timeliness: % returns/payments on time; zero missed deadlines.

Accuracy & Control: Error rate in postings; aged reconciling items; audit queries closure time.

Process Efficiency: Cycle-time reduction for filings/reconciliations; touchpoints automated; SLA adherence post-transition.

Stakeholder Satisfaction: Feedback from Finance/Stakeholders leadership; SteerCo action item closure rates.

Team Health: Attrition, internal mobility, training completion, and skill certification.

Decision Quality: QDM usage in key decisions; documented decision logs with outcomes and benefits realized.

Function charter with governance model (SteerCo cadence, KPIs, risk register).

Current vs. future-state process maps with SOPs, RACI, and control matrices.

Transition plan (KT schedule, SLAs, hypercare) with defined stabilization criteria.

Dashboard pack (compliance, reconciliations, exceptions) and monthly leadership reporting.

Continuous improvement pipeline with quantified benefits.