Finacle Application Support

Responsibilities:

• Application Module Support: Provide comprehensive support for the following Finacle 10.x Application modules:
• Branch Operations
• CASA, TD, Loans, Trade Finance and Locker
• Alternate Delivery Channels
• Payment & Financial Inclusion Support: Support related processes, including:
• NEFT/RTGS Process
• SWIFT
• Clearing
• Utility Payments
• Financial Inclusion Related
• Error Analysis & Troubleshooting: Conduct product fatal error analysis and review application logs to identify and resolve issues.
• Finacle Customization: Support Finacle Core customization activities.
• Process Execution & Management: Execute processes and procedures as defined. Manage application deployments according to defined processes.
• Monitoring & Availability: Monitor Application Services and ensure application availability.
• Vendor & Service Provider Coordination: Log calls with internal or external Service Providers and follow up to closure. Track and escalate calls to Distribution List (DL) / Service Providers if assistance is required. Update assigned calls regularly.
• Maintenance & Testing: Execute Application Maintenance activities as per the defined checklist. Perform primary testing for fixes received from vendors in T&D. Assist the bank in User Acceptance Testing (UAT) for vendor-provided fixes.
• Change Management: Follow the change management process and raise Change Management Approvals (CMAs) for moving fixes / releases to production.
• Disaster Recovery (DR): Carry out DC-DR activities as and when scheduled.
• Documentation: Maintain and publish Minutes of the Meeting for all meetings with vendors and banks.
• System Hygiene: Perform deletion of application trace files and movement of log files to maintain sufficient space availability on application servers.

Required Skills:

• Proficiency in supporting Finacle 10.x Application modules including Branch Operations, CASA, TD, Loans, Trade Finance, and Locker.
• Understanding of Finacle-related processes such as NEFT/RTGS, SWIFT, Clearing, Utility Payments, and Financial Inclusion.
• Ability to perform product fatal error analysis and review application logs.
• Knowledge of Finacle Core customization.
• Familiarity with application deployment processes and procedures.
• Skills in monitoring application services and availability.
• Ability to log and follow up on issues with internal/external service providers.
• Proficiency in executing application maintenance activities and performing primary testing for fixes.
• Understanding of change management processes for production movements.
• Capability to perform DC-DR activities.
• Strong documentation skills for meeting minutes.
• Ability to manage application trace and log files for space maintenance.