Maintain a positive working relationship with cross functional teams.
Uphold the company brand image of professionalism.
Participate in developing, organizing and updating for all store frontend roles in the retail function - Training Manuals, multimedia visual aids, and other educational materials.
Conduct soft skills product refresher training
Adhere to the training calendar and schedules
Participate in Train-The-Trainer to up-skill oneself as per the needs of the business
Impart grooming and etiquette sessions
Train BAs on their KRA
On-the-job training for new hires
Evaluate BA performance and the effectiveness of training programs, providing recommendations for improvement.
Adherence to MIS SOP's, Training Trackers performance Trackers etc.
