Key Responsibilities
- Attend client locations as per the assigned service tickets to repair /Install or service vending machines.
- Diagnose and troubleshoot technical faults in electrical and mechanical components.
- Perform preventive maintenance to ensure machines function smoothly.
- Maintain clear documentation of the service calls, repair work, and parts replaced.
- Ensure timely and professional communication with clients during and after the visit.
- Escalate unresolved issues to the technical supervisor or higher authority.
- Handle all tools, equipment, and machines with care and responsibility.
- Follow safety guidelines and company protocols while working on-site.
- Represent the company positively through clean attire, professional conduct, and customer-friendly behavior.
- Provide feedback to the internal team for product improvement based on recurring service issues.
About Company: Radiant Consumer Appliances Pvt. Ltd., the parent company of Cafe Desire, is a leader in the hot beverage vending industry, offering state-of-the-art coffee and tea vending machines along with premium-quality premixes. Since our inception, we have been revolutionizing workplaces by providing hassle-free, on-demand beverages that keep businesses running smoothly. With a strong presence across India and expanding globally, Cafe Desire is known for its commitment to quality, innovation, and customer satisfaction. Our customers range from small businesses to large enterprises, and our goal is to deliver joy in every sip. We are not just a brand; we are a community of passionate individuals dedicated to creating delightful customer experiences. If you're looking for a career where your skills and enthusiasm will be valued, this is the place for you!
