This job is provided by apna.co 1. Assume overall responsibility for ensuring 99.99% Customer Uptime
- Ensure that the switches in the network are maintained as per norms
- Ensure support for timely connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular
intervals
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through relevant application and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if
Required
- 100% compliance on safety and cardinal rules
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service
level
