Key Responsibilities
- Perform comprehensive on-site installations of optical sorting machines, ensuring proper configuration to meet customer specifications
- Conduct initial machine setup, calibration, and testing to ensure optimal performance and functionality according to customer requirements
- Provide hands-on training to customers and end-users on the operation, maintenance, and troubleshooting of the machines
- Diagnose and resolve technical issues encountered during installation and throughout the post-installation phase, ensuring minimal downtime
- Work closely with internal teams to address machine-specific concerns, customizations, and improvements
- Document installation processes, configuration details, troubleshooting steps, and any issues resolved during the installation
- Provide exceptional service and support to customers, ensuring high satisfaction through effective problem-solving and timely interventions
- Offer ongoing support to clients, ensuring continued machine performance, and handle any maintenance or technical inquiries
- Stay up-to-date with the latest product updates, technical developments, and industry trends to provide the best possible service
About Company: Senso Vision is a technology consulting and development startup. We are a team of highly trained and experienced professionals in the domain of computer vision, drone automation, IoT, and machine learning.
