Field Support Engineer

About the Role

You will be responsible for installing, maintaining, and troubleshooting our equipment at customer sites. You will be the go-to technical person for customers, ensuring their equipment runs smoothly and any issues are resolved quickly.

What You Will Do

• Install and set up equipment at customer locations and ensure it is working correctly
• Perform routine maintenance and fix technical issues to keep downtime low
• Provide on-site and remote support to customers when they face problems
• Run diagnostic tests to find faults and fix them efficiently
• Communicate clearly with customers to understand their issues and offer solutions
• Train customers on how to use the equipment properly
• Write service reports and maintain documentation after every visit
• Follow all safety and quality guidelines during installations and maintenance
• Advise customers on upgrades and part replacements when needed

Day to Day

• Talk to customers regularly to understand their concerns and improve equipment usage
• Track daily tasks and update the head office with activity reports
• Manage material requests and check stock availability

Monthly

• Plan and carry out preventive maintenance schedules
• Prepare monthly performance reports and review KPIs
• Meet all key stakeholders at least once a quarter in person

Who We Are Looking For

• Diploma or Bachelor's in Mechatronics, Electrical, or Electronics Engineering — Diploma candidates are encouraged to apply
• Prior experience as a Service Engineer or in a technical support role
• Basic knowledge of Linux operating systems
• Good at diagnosing and fixing technical problems
• Clear communication in English, both written and spoken
• Comfortable travelling to customer sites, sometimes on short notice
• Willing to work outside regular hours when urgent issues arise
• Familiar with preventive maintenance practices and documentation