- Co-ordinate between employees and customers. To take feedback of previous day Work and plan daily schedule.
- Manpower allotment day to day basis on callbacks received.
- Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method.
- Carry out NIS before taking over new construction and modernization job.
- Conduct toolbox talk with employees.
- Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration.
- Prepare Monthly and quarterly review report.
- Ensure timely Closure of T/Repair orders.
- Monitor how to reduce callbacks. More so on top ten calls received. / Random Check for Quality.
- Adherence to EH&S policy and practices.
- Create Safety awareness and ensure our employees are working safely.
- Ensure Zero accident / incident, Ensure Reporting of incident
- Actively participate in RQC & Safety meetings and review issues and progress.
- Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
- Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.
- To conduct FPA and complete corrective actions within targeted completion date.
- Participate in Incident Investigation if any.
- Meet clients regularly for rapport development.
- Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.
- Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.
- Negotiate with clients for price fixation of contracts & T-order business and Mod Orders
- Handle effective conversions when necessary.
- Make efforts for acquisition and recoveries & achieving the target.
- Follow-up invoices/ payments.
- Update necessary conversion/ recovery cancellation into system.
- To indent material and Coordinate with Stores for required materials
- Review regularly, Net O / Payment.
Education & Experience required
- Diploma/BE in Engineering
- 5-8 years in handling service in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result orientated and Self-starter
- Ability / Confidence to handle high profile Key Customers
Desirable
- Experience in Elevator industry.
Role:Service Engineer
Industry Type:Financial Services
Department:Customer Success,Service & Operations
Employment Type:Full Time, Permanent
Role Category:After Sales Service & Repair
Education
UG:Any Graduate
PG:Any Postgraduate
