Job Title : Field Service Engineer
Function: Service Dep.
Reporting To: Manager
Base Location: As per requirement
Education: Any Graduate regarding Electrical Experience (in years): 0 to 2 Yrs.
Role Description
Job Responsibilities:
- When you get a call from Surat Service canter, you will have to be ready to serve the client.
- Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
- Go to repairing stock canter to pick up the material.
- Make an entry into Material Transaction Book by self.
- Also keep small vacuum machine in case of mocha service.
- Don't forget quotation paper of client in case of installation.
- Reach timely on site. Or if you are going to be late then at least inform your head with reason.
- As and when you reach the site, ask for warranty certificate/invoice in case of complain.
- If you get it then first send a photo of it to your head for registration.
- If they have not these things, then ask them to get it from the seller.
- Clearly tell them you cannot serve them until you don't get the invoice or certify in any emergency.
- But yes if you get the call to serve him from the senior then serve them even without certify or invoice.
- Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.
- And before repair or replace, prove them the real fault of their switches so that they can have a clear idea.
- If customer ask for service charge receipt, inform to Surat service canter they will provide you soft copy of it.
- Never get an angry with any customers. Always be a gentle man.
- Make humble relation with customer and their family.
- Call to Surat service canter while leaving site for verification.
- Always give service visiting cards on site for future communication and also inform them about this.
- When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.
