We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines.
Requirements
Key Responsibilities
- Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
- Provide onsite break-fix support and replace defective hardware components.
- Perform operating system imaging, installation, reinstallation and basic configuration.
- Carry out hardware upgrades, including RAM and SSD installation.
- Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
- Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
- Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
- Log, update, track and close hardware service calls through the designated ticketing system.
- Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
- Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
- Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
- Provide regular updates to users, reporting managers and relevant support teams.
- Follow client-site procedures, safety requirements and information security policies.
- Ensure appropriate handling and safeguarding of company and client assets.
- Travel to client locations when required to provide onsite support.
Required Skills and Qualifications
- Diploma or bachelor's degree in Computer Science, Information Technology, Electronics or a related discipline.
- 1–4 years of experience in desktop support, hardware support or field services.
- Strong knowledge of laptop and desktop hardware troubleshooting.
- Experience in hardware component replacement and system upgrades.
- Working knowledge of Windows installation, OS imaging, drivers and basic software configuration.
- Knowledge of printers, scanners, monitors, docking stations and other peripherals.
- Familiarity with IT service-ticketing systems and incident-management processes.
- Basic understanding of networking concepts such as IP addressing, LAN, Wi-Fi and connectivity troubleshooting.
- Ability to coordinate professionally with users, vendors, OEMs and internal teams.
- Willingness to travel and work at different client locations, depending on operational requirements.
Preferred Qualifications
- Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation or OEM hardware certifications.
- Experience working in an enterprise environment or providing support at multiple client locations.
- Familiarity with asset management, warranty tracking and preventive-maintenance schedules.
Benefits
- Health insurance coverage for the employee, spouse, children, and dependent parents.
- Long-term benefit savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
