Location: Bangalore
Company: Medispec
Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO Incubators, Gel Documentation Systems, etc.
- Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
- Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
- Conduct instrument calibrations, performance checks, and preventive maintenance.
- Provide technical demonstrations and support sales teams with specific customer requirements.
- Upgrade and enhance service tools, jigs, and procedures as required.
- Recommend improvements in instrument operation and maintenance procedures.
- Train customers on equipment usage, maintenance, and best practices.
- Collect and analyze customer feedback to enhance service quality and product reliability.
- Document service activities, maintain product manuals, and submit regular service reports.
- Participate in service training programs and stay updated on the latest technological advancements.
- Liaise with technical teams and provide insights for product development and enhancement.
- Requirements:Education: Bachelor's/Master's degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related fields).
- Experience: 2+ years in servicing analytical/life science equipment.
- Strong troubleshooting and diagnostic skills.
- Ability to work independently and manage multiple service requests.
- Excellent communication and customer interaction skills.
- Willingness to travel 75% within the assigned region.
If interested, please send your resume to [Confidential Information]
