Field Services Engineer

Lupin Dental is an innovative leader in the field of aesthetic dentistry, revolutionizing the industry with its robotic platform and fully modular application software designed to enhance both patient and practitioner experiences. Since 2019, Lupin Dental has been committed to democratizing and standardizing complex dental treatments, making advanced procedures accessible to practitioners of all skill levels. The company's proprietary LUPIN ecosystem improves clinical workflows and optimizes patient outcomes. Backed by world-class clinical and strategic advisors, Lupin Dental operates globally with a team of 43 talented professionals, spearheaded by its founders, renowned aesthetic dentists Dr. Stéfen Koubi and Dr. Galip Gurel. Headquartered in Aix-en-Provence, the company is recognized for its deep-tech innovations and its transformative impact on dental care.

This is a full-time, on-site role located in Mumbai, India, for a Field Services Engineer at Lupin Dental. The Field Services Engineer will be responsible for deploying and installing Lupin Dental's robotic systems, providing technical support to clients, conducting regular preventive maintenance, and addressing hardware or software issues in the field. The role involves troubleshooting technical problems and delivering exceptional customer service to ensure system performance aligns with client expectations. Additionally, the engineer will collaborate with cross-functional teams to report issues and suggest ongoing improvements to enhance product reliability and usability.

• Field Service and Preventive Maintenance experience to ensure the proper installation and functioning of equipment
• Strong troubleshooting and problem-solving skills for diagnosing and resolving technical issues
• Technical Support experience, with the ability to provide timely and effective assistance to clients
• Excellent Customer Service skills to build and maintain rapport with clients while addressing their technical needs
• Proficiency in using relevant diagnostic tools and equipment
• Effective communication and interpersonal skills
• Availability to travel frequently within the designated region
• Bachelor's degree in Engineering, Electronics, Mechanical or an equivalent technical field is preferred
• Prior experience in the healthcare or dental equipment industry is a plus