Field Services Engineer

Company Description Confidence Automation Private Limited is a manufacturing company specializing in a wide range of industrial equipment, including CNC machines, stabilizers and transformers, air compressors, CNC cutting tools, and CNC chucks. The company focuses on delivering reliable, high-quality products that support precision engineering and efficient industrial operations. With a strong presence in the machinery and automation sector, Confidence Automation serves diverse manufacturing needs. The organization values technical excellence, customer satisfaction, and continuous improvement, offering opportunities for team members to work with advanced equipment and technologies.

Role Description This is a full-time, on-site Field Services Engineer role based in Lodhika. The Field Services Engineer will install, commission, and service CNC machines, stabilizers, transformers, air compressors, and related equipment at customer locations. Daily responsibilities include performing diagnostics and troubleshooting, conducting preventive maintenance, and providing technical support to ensure optimal equipment performance. The role involves visiting customer sites, resolving technical issues, documenting service activities, and coordinating with internal teams for parts, upgrades, and technical improvements. The Field Services Engineer will also interact directly with customers to understand their needs, offer guidance on proper equipment usage, and maintain high standards of safety and service quality.

Qualifications

• Candidates should possess strong Field Service skills, including on-site installation, commissioning, and equipment servicing.
• Candidates should possess solid Troubleshooting and Technical Support skills to diagnose and resolve mechanical, electrical, and control system issues.
• Candidates should possess Preventive Maintenance skills to plan and execute routine inspections, servicing, and performance checks.
• Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, manage expectations, and build long-term relationships.
• Candidates should have a diploma or degree in Mechanical, Electrical, Mechatronics, or a related engineering field.
• Candidates should be able to read technical drawings and manuals, and use diagnostic tools and measuring instruments effectively.
• Candidates should be comfortable with frequent travel to customer sites, and capable of working independently with strong time management.
• Experience with CNC machines, industrial automation, or similar equipment is highly beneficial; familiarity with safety standards and best practices is expected.