Field Service Technician

Job Description: Field Service Technician

Company: Axtroid

Location: Bangalore / Field work

Employment Type: Full-time

About Axtroid

Axtroid is a technology company working with advanced digital manufacturing and emerging technologies, including 3D printers, 3D scanners, VR systems, drones, and related hardware and software solutions.

Job Summary

The Field Service Technician will be responsible for installation, commissioning, troubleshooting, repairs, preventive maintenance, and technical support for Axtroid products at customer sites. The role requires strong hands-on technical skills, problem-solving ability, willingness to travel, and professional customer communication.

Key Responsibilities

· Visit customer locations for installation and commissioning of Axtroid equipment.

· Set up and configure 3D printers, 3D scanners, VR equipment, workstations, and other technical products.

· Perform testing and ensure equipment is functioning as per specifications.

· Complete installation and commissioning checklists and documentation.

· Diagnose hardware, mechanical, electrical, software, and connectivity-related issues.

· Attend customer complaints and service requests within defined timelines.

· Identify root causes of equipment failures and implement corrective actions.

· Carry out on-site repairs, replacements, calibration, adjustments, and preventive maintenance.

· Conduct scheduled preventive maintenance visits and inspect equipment for potential failures.

· Provide basic product training to customers and operators.

· Support customers in resolving basic technical issues remotely where possible.

· Maintain accurate service reports, equipment records, photographs, and service history.

· Maintain records of spare parts used and coordinate replacement requirements.

· Maintain service tools and equipment properly.

· Travel to customer locations across Goa and other parts of India as required.

· Escalate complex technical issues to the relevant internal technical team when required.

Service Documentation

· Prepare a service report for every customer visit.

· Record equipment details, serial numbers, issues identified, parts replaced, and work completed.

· Maintain customer equipment service history and related records.

· Submit service reports, checklists, photographs, and other required documentation on time.

· Report recurring technical issues and customer feedback to the internal team.

Required Skills & Qualifications

· Diploma / Bachelor's degree in Mechanical, Electrical, Electronics, Mechatronics, Instrumentation, Robotics, or a related technical field.

· 1–3 years of experience in field service, equipment maintenance, technical support, or a similar role is preferred.

· Freshers with strong practical and technical knowledge may also be considered.

· Good understanding of mechanical and electrical systems.

· Ability to read basic technical drawings, manuals, and wiring diagrams.

· Strong troubleshooting and problem-solving skills.

· Basic knowledge of computers, operating systems, networking, and software installation.

· Good communication and customer-handling skills.

· Comfortable working independently at customer sites.

· Willingness to travel extensively as required.

Preferred Experience

· 3D Printers and 3D Scanners

· CAD / 3D Modelling Software

· CNC / Digital Manufacturing Equipment

· Robotics

· Electronics and Embedded Systems

· VR / AR Equipment

· Drones / UAVs

· Industrial Machinery

· Calibration and Preventive Maintenance

· Technical Installation and Commissioning

Key Competencies

· Installations and service calls are completed within agreed timelines.

· Equipment downtime is minimised and issues are resolved efficiently.

· Service reports and customer documentation are submitted accurately and on time.

· Spare parts and service tools are properly tracked and maintained.

· Customer communication and follow-ups are handled professionally.

· Recurring technical issues are identified and escalated to the relevant internal team.

· All service activities follow Axtroid's procedures and safety standards.

Working Conditions

This is a field-based technical role involving frequent travel to customer locations, working with machinery and electrical/electronic equipment, installation and troubleshooting at customer sites, and occasional travel outside Bangalore with overnight stays depending on project requirements.

Ideal Candidate

We are looking for someone who is technically strong, hands-on, dependable, and comfortable solving problems on the ground. The ideal candidate should enjoy working with technology, be willing to learn new products, and be confident interacting directly with customers. Candidates who are comfortable travelling and working hands-on with advanced technology will be preferred.