Field Service Technician

This job is provided by apna.co 1. Assume overall responsibility for ensuring 99.99% Customer Uptime

• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular
  
  

intervals

• Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely
  
  

resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through

relevant application and take appropriate action based on the events 8. Analyze repeat complaints and

ensure implementation of corrective measures through escalations if required

• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service
  
  

level