Jubilant Bhartia Group
Jubilant Bhartia Group is a global conglomerate founded by Mr. Shyam S Bhartia and Mr. Hari S Bhartia with strong presence in diverse sectors like Pharmaceuticals, Contract Research and Development Services, Proprietary Novel Drugs, Life Science Ingredients, Agri Products, Performance Polymers, Food Service (QSR), Food, Auto, Consulting in Aerospace and Oilfield Services. Jubilant Bhartia Group has four flagships Companies- Jubilant Pharmova Limited, Jubilant Ingrevia Limited, Jubilant FoodWorks Limited and Jubilant Industries Limited. Currently the group has a global workforce of around 43,000 employees.
Jubilant Pharmova Limited
Jubilant Pharmova Limited (formerly Jubilant Life Sciences Limited) is a company with global presence that is involved in Radiopharma, Allergy Immunotherapy, CDMO Sterile Injectables, Contract Research Development and Manufacturing Organisation (CRDMO), Generics and Proprietary Novel Drugs businesses.
In the Radiopharma business, the Company is involved in manufacturing and supply of Radiopharmaceuticals with a network of 46 radio-pharmacies in the US. The Company's Allergy Immunotherapy business is involved in the manufacturing and supply of allergic extracts and venom products in the US and in some other markets such as Canada, Europe and Australia. Jubilant through its CDMO Sterile Injectables business offers manufacturing services including sterile fill and finish injectables (both liquid and lyophilization), full-service ophthalmic offer (liquids, ointments & creams) and ampoules.
The CRDMO business of the Company includes the Drug Discovery Services business that provides contract research and development services through two world-class research centres in Bangalore and Noida in India and the CDMO-API business that is involved in the manufacturing of Active Pharmaceutical Ingredients. Jubilant Therapeutics is involved in Proprietary Novel Drugs business and is an innovative biopharmaceutical company developing breakthrough therapies in the area of oncology and autoimmune disorders. The company operates six manufacturing facilities that cater to all the regulated market including USA, Europe and other geographies.
The Position
Organization- Jubilant Pharmova Limited
Designation - Field Service Support Executive.
Location- Noida
Job Summary: - Field Service Support Executive plays a critical role in supporting field service operations by ensuring seamless coordination between technicians, customers, and internal teams. This role drives efficiency through effective scheduling, accurate documentation/Data Management , and proactive communication.
Key Responsibilities.
Service Coordination & Scheduling
- Plan and manage daily/weekly schedules for field technicians
- Dispatch service requests based on priority, geography, and skill alignment
- Monitor job progress and dynamically adjust schedules
Work Order & Documentation Management
- Create, update, and close work orders in service management systems
- Ensure accurate capture of service details (labor hours, parts, reports)
- Track warranties, service contracts, and preventive maintenance schedules
- Maintain well-organized service documentation and records. Manage customer escalations and route issues appropriately
Operational & Administrative Support
- Coordinate procurement of parts, tools, and equipment
- Support inventory tracking and vendor coordination
- Generate weekly/monthly service performance reports
- Assist in on boarding field technicians (systems access, documentation, training coordination)
- Ensure adherence to safety, compliance, and operational standards
Person Profile .
Qualification - Graduation
Experience -
- 2–3 years of experience in administrative, coordination, or service operations roles
- Strong organizational and multitasking capability
- Excellent communication and stakeholder management skills
- Proficiency in service management tools (e.g., ServiceTitan, Salesforce Field Service, SAP, etc.)
- Ability to work in fast-paced, dynamic environments
Jubilant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances. 
