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Field Service Supervisor

10-12 Years
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  • Posted 7 hours ago
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Job Description

Responsibilities

Key Responsibilities

Business & Financial Management

  • Ownership of P&L for the assigned territory
  • Drive AOP planning and achieving annual orders targets - QR and Contracts.
  • Supporting Sales Team to Generate Service Level Projects (SLJ) Leads.
  • Drive Commercial matrixes- Order, Revenue, GM, Collection,
  • Drive Service Matrixes- SLA, OTC, OTA, NPS, Customer satisfaction.

Service and Project Management

  • End-to-end project execution including planning, monitoring, delivery, and closure
  • Deliver Larg scale and Spot job on time.

Sales & Growth

  • Lead sales initiatives and strategic deals to achieve order booking targets
  • Develop Business by delivering Growth year on year
  • Drive NPI to improve business shares in market
  • Focused growth in Digital product and SAS

Service Delivery & Customer Satisfaction

  • Able to handle the Large Corporate customers from Commercial/Industrial/Data Centers.
  • Ensure timely service delivery aligned with SLAs
  • Handling Customer Service – AMC, O&M, Time & Material
  • Maintain high levels of customer satisfaction through proactive engagement
  • Handling customer escalation – with problem solving attitude

Team Leadership

  • Lead and manage team of on-roll as well as off-roll resources. Able drive the subcontractor to meet up the execution timelines committed to Customer.
  • Drive accountability culture within team
  • Build team capability, performance, and engagement
  • Develop high performance culture within team Stakeholder & Process Management
  • Coordinate with internal and external stakeholders
  • Ensure compliance with organizational processes and quality standards

Qualifications

Key Skills & Competencies

  • Should have handled large scale corporate customers.
  • Strong domain knowledge of Building Automation systems
  • Proven leadership and people management capabilities
  • Sound financial acumen with P&L ownership experience
  • Customer-centric approach with strong communication skills Excellent project execution and problem-solving abilities

Qualifications

Educational Qualification

  • Diploma Engineering/ Degree in engineering (Electrical / Electronics / Instrumentation preferred)
  • Minimum 10 Years (At least 4 -5 Years in Managerial Role)
  • Building automation industry experience preferred

Geographical Coverage: Mumbai and Madhya Pradesh.

Travelling: 40 – 50% Travelling to Madhya Pradesh.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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About Company

Job ID: 149073829