Design solutions to drive safe living and quality of life through effective service delivery and customer satisfaction.
Key Responsibilities:
- Customer Engagement & Satisfaction:
- Ensure delivery of value to Honeywell clients and customers.
- Maintain customer satisfaction through direct liaison with client representatives, customers, and service recipients.
- Establish and maintain a good working relationship with the customer.
- Provide technical support to customers and ensure satisfaction.
- Service and Maintenance:
- Perform periodic maintenance services as per the service contract requirements.
- Supervise a team of technicians in performing scheduled maintenance and addressing spot calls from customers.
- Ensure service maintenance is conducted effectively and within set timelines.
- Adhere to Honeywell's Standard Operating Procedures (SOPs) and Health, Safety, and Environmental (HSE) policies.
- Project Management & Sales:
- Lead project management efforts for alterations, additions, or retrofit work at service sites.
- Propose small work quotations and carry out the proposed work upon customer acceptance.
- Estimate materials costs and quantities for projects and provide necessary information to FSS, FSL, and service sales teams.
- Support FSS or FSL in project cost and progress reporting.
- Assist in creating new sales opportunities during project/service execution and contribute to Honeywell's sales initiatives.
- Provide project support to the project manager to ensure smooth execution, timely completion, and adherence to budget.
- Technical & Operational Support:
- Provide technical support and expertise in Building Management Systems (BMS), Fire Alarm Systems (FAS), Front-End Applications/Software, and Security Systems (CCTV, Access Control, and Intrusion Detection).
- Support troubleshooting and fault finding with a high level of proficiency.
- Maintain and update site-specific documentation and quality assurance information.
- Travel to customer sites as needed and provide services kingdom-wide.
- Assist in achieving service matrix and regional Annual Operating Plan (AOP) targets.
- Team Management:
- Supervise and manage a team of technicians to exceed both Honeywell and customer expectations.
- Ensure team performance aligns with company goals and safety standards.
- Working Hours & Flexibility:
- Perform duties outside of normal working hours, as per agreed rosters, when required.
Experience & Qualifications:
- Education:
- Engineering Graduates/Diploma holders with 3+ years of relevant experience in Building Automation and Security Systems.
- Skills & Experience:
- Expert-level knowledge and experience in BMS, Fire Alarm Systems (FAS), Front-End Applications/Software, and Security systems (Server/IP-based Video Management for CCTV, Access Control, etc.).
- Strong troubleshooting and fault-finding skills.
- Knowledge of Intrusion Detection Systems is an added advantage.
- Strong communication and interpersonal skills.
- Ability to interact effectively with customers and build relationships.
- Experience in managing teams and working under limited supervision.
- Ability to apply Honeywell product knowledge to develop customer-specific solutions.
- Ability to manage, motivate, and direct teams to meet customer and company expectations.
- Work Environment:
- Ability to work under pressure in a fast-paced environment.
- Strong commitment to safety and maintaining a safe working environment.
- Willingness and ability to travel to customer sites across the kingdom.
Key Competencies:
- Customer Relationship Management: Ability to build and maintain relationships with customers based on trust and mutual understanding.
- Technical Expertise: Strong knowledge of building automation and security systems, along with troubleshooting skills.
- Leadership & Team Management: Ability to lead and supervise a team of technicians to achieve company goals and customer satisfaction.
- Time Management & Organization: Ability to effectively plan and schedule maintenance and project activities.
- Sales & Project Management: Ability to identify sales opportunities and manage projects to completion, ensuring customer satisfaction and cost control.
