As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters products and services. The candidate will demonstrates a clear grasp of understanding the customers business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing customer success. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.
- Installation, performance maintenance, troubleshoot and support Wyatt products and Waters Product suits (HPLC, UPLC, INFORMATICS)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all time
- Three (3) years of hands-on experience with HPLC and Light Scattering instruments.
- One year of light scattering experience.
- Knowledge of polymer characterization techniques
- Strong communication and interpersonal skills, basic computer skills
- Excellent written and verbal communication skills and an excellent familiarity with basic lab techniques, instrumentation, and software.
- Excellent organization, motivation, attention to detail, and communication skills are a must.
- Valid Driver's license
Education:
- Bachelors/Masters Degree in Chemistry or Biology, Engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
Experience:
- 10 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- 1 year experience on Size Exclusion Chromatography and Light Scattering detectors.
- Ability to perform effective system level troubleshooting and providing application support.
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
Travel:
- This role has extensive travel to different states and at short notice . Upto 70% of the time could be spent outstation.
