Field Service Engineer
Trucode Coding Systems Limited- Posted 2 hours ago
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Job Description
Job Title: Field Service Engineer
Department: Service & Technical Support
Experience: Minimum 0- 4 years (Service Industry)
Education: Diploma / B.E. / BSc in Electronics & Telecommunication or related field
Location: Jaipur / Jobner
Roles & Responsibilities:
1. Customer Support & Relationship Management
o Provide technical support, guidance, and troubleshooting for marking and coding machines.
o Build and maintain strong relationships with existing clients through regular visits and communication.
o Identify and address customer pain points by recommending product improvements or new solutions.
o Conduct training sessions for customers on product usage and maintenance.
2. Service & Maintenance
o Perform installation, commissioning, preventive maintenance, and servicing of machines.
o Ensure timely resolution of customer complaints and service requests.
o Maintain customer records, service reports, and share insights with managers for service enhancement.
o Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits.
3. Technical Expertise & Troubleshooting
o Diagnose and resolve machine issues efficiently, ensuring minimal downtime.
o Stay updated on industry trends, competitor activities, and technological advancements.
o Maintain a high level of product knowledge to provide accurate technical support.
4. Sales & Business Support
o Assist the sales team by conducting product demonstrations for potential customers.
o Identify new business opportunities and generate leads to expand the company's market presence.
o Contribute to customer feedback analysis to drive product development.
5. Documentation & Reporting
o Prepare and submit detailed service reports, including findings, recommendations, and resolutions.
o Maintain accurate logs of service activities and customer interactions.
o Provide market insights and competitor analysis reports to the management team.
6. Travel & On-Site Support
o Willingness to travel as per company requirements for on-site service and support.
o Coordinate with internal teams to ensure timely service delivery and spare parts availability.
Skills & Competencies:
Strong problem-solving and analytical skills.
Good communication and interpersonal skills.
Basic knowledge of computers, MS Office, and internet usage.
Self-motivated team player with the ability to work independently.
Multilingual skills preferred for better customer interaction.
Bachelor Of Technology (B.Tech/B.E), Diploma
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