Job Title: Field Service Engineer (FSE)
Location: 1 opening in Delhi, 1 opening in Bengaluru
Reporting To: Field Service Team Leader
Job Overview
The Field Service Engineer (FSE) is responsible for providing high-quality onsite and remote technical support to customers. The role includes troubleshooting, product configuration, documentation, and coordination with cross-functional teams to ensure timely resolution of customer issues and optimal system performance.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide onsite support for commissioning, maintenance, and troubleshooting of solar inverters and monitoring systems.
- Deliver telephonic and email-based technical support to customers.
- Perform PCB replacements and other hardware-level interventions as required.
- Conduct remote diagnostics and troubleshooting to resolve system performance issues.
Collaboration & Coordination
- Work closely with the regional sales team to provide technical consultation and support.
- Participate in team meetings and collaborate with colleagues to address customer concerns.
- Coordinate with the logistics team for product movement, replacements, and returns.
- Collaborate with operations to validate and authorize release of parts required for service activities.
Documentation & Reporting
- Manage and update monitoring and configuration databases for customer installations.
- Ensure timely generation of detailed service reports for each site visit and upload them in the system.
- Resolve service cases and maintain accurate documentation within the CRM.
- Maintain adequate stock and records of spare parts and field inventory.
Requirements:
Job Requirements & Skills Qualifications
- Diploma or Bachelor's degree in Electrical or Electronics Engineering (mandatory).
- Minimum 3+ year of hands-on experience in field service, technical support, or related roles.
- Experience with photovoltaic (PV) systems is an advantage.
Skills & Competencies
- Strong customer orientation with excellent verbal and written communication skills.
- Proficiency in English & Hindi is required
- Ability to work independently with a structured and organized approach.
- Quick learner with strong analytical and problem-solving skills.
- Demonstrated interpersonal skills with the ability to build and maintain professional relationships.
- Ability to multitask effectively in a fast-paced environment.
Additional Requirements
Willingness to travel, primarily within the state and occasionally interstate, is based on business needs.
