Field Service Engineer_Pune
- Posted 17 hours ago
- Be among the first 10 applicants
Job Description
Job Description: Field Service Engineer_ Pune
Key Responsibilities
Field Service & Technical Support
Key Responsibilities
Field Service & Technical Support
- Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
- Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
- Provide breakdown support on priority to minimize customer production downtime.
- Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.
- Serve as the primary technical contact for assigned customers.
- Communicate service findings, recommendations, and action plans to customers in a professional manner.
- Support customers in application issues, and basic process improvements.
- Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.
- Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
- Maintain service records, spare parts usage, and tool history data.
- Update CRM or service portals with service activities, customer updates, and closure details.
- Ensure availability of necessary spare parts for service activities.
- Provide inputs for stocking critical spares based on field observations.
- Handle tools and parts responsibly, ensuring proper documentation for movement and usage.
- Follow all safety protocols during field service activities.
- Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
- Educate customers on safety practices related to tool operation and maintenance.
More Info
Key Skills
Repair
spare parts inventory management
tightening tools
service reports
diagnose tool failures
inspection sheets
DC tools
torque validation
tool performance checks
service portals
process parameter settings
root-cause analysis
calibration certificates
About Company
Skills:
Iot, Microsoft Excel, Basic Troubleshooting, Electronics, Microsoft Word, preventative maintenance, Installation, maintenance, Microsoft Powerpoint, Repair