Field Service Engineer

About Company:

The world of cooking is skill-based, complex, and time-consuming. With the world advancing forward, we're still far behind when it comes to the way we solve for our food. So we thought, why not solve this Nosh is an app-driven home cooking robot that cooks 120+ dishes such as all types of Curries, Sauted Vegetables, Pulao, Pastas, Sweets, etc. automatically. It uses artificial intelligence to ensure food consistency and taste is maintained.

NOSH is built by a team from ISB Hyderabad, BITS Pilani, and IISc Bangalore alumni; and consists of ex-entrepreneurs, early-stage members of companies, and strategists from startups such as AB InBev, Flipkart, Analog Devices, Broadcom, CRED and Unacademy.

We're a bunch of creators, dreamers, and doers with a knack for never taking no for an answer. We love to question the norm and find elegant solutions to complex problems. Venturing into spaces that have never been touched before requires a different breed of human beings; the kind that does not fit into a mold. We love discovering new ways to make life easier and while we're always all hands on board, we also are empathetic believers. We do not wait for solutions to arrive. We put our heads together, pick up a torchlight and search to find it.

Here's a video of NOSH cooking Kadhai Paneer: https://www.youtube.com/watchv=241E7JKXWM0&t=2s

Key Responsibilities:

This is afull-time, on-siterole for aField Service Engineerbased inHyderabad.

Your primary responsibility is to keep NOSH cooking robots running smoothly at customer sites throughservice, repair, and preventive maintenance.

Thediagnosis teamwill handle backend technical analysis and remote debugging, while you will handle thehands-on repair and maintenancework.

What You Will Do:

• Performon-site repairs, part replacements, and corrective maintenance of NOSH robotics systems
• Diagnose physical issues related to hardware, electronics, sensors, motors and connectors
• Execute scheduledpreventive maintenanceto ensure optimal machine uptime
• Follow standard service procedures, checklists, and documentation protocols
• Coordinate with the diagnosis team for remote support when deeper analysis is required
• Maintain service logs, spare parts usage, and daily activity reports
• Ensure efficient problem resolution and maintain high customer satisfaction
• Provide basic operational guidance to customers as needed
• You will act as thehands-on engineering supportensuring our robots perform reliably every single day.

Requirements:

• 14 years of experience infield service,appliance repair or similar roles
• Strong skills inmechanical repair, basic electronics, wiring, connectors, sensors, motors, and actuators
• Experience with preventive maintenance and on-site hardware troubleshooting
• Ability to work independently at customer locations and solve issues with a structured approach
• Good communication skills and customer-handling ability
• Diploma or degree inElectronics, Electrical, Mechanical, Mechatronics, or relevant fields
• Experience or interest in robotics, automation, or hardware maintenance is a strong plus

Nosh Core Values

• Customer Obsession Seeing customers happy is the most important goal. All discussions are with focus on customers. Tech doesn't matter till it brings value to our customers lives.
• Bias for Action We are a growing team and an evolving product. We want a team of doers to drive the company forward.
• Act Like an Owner Make your territory your own. Execute on the fundamentals, and act creatively to drive growth.
• Always Be Learning We are creating a new vision for our industry. We should adapt and learn from each other and our customers.