Field Service Engineer
Field Service Engineer
nordson corporation- Posted 19 days ago
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Job Description
- This is a position based in Chennai, India with 100% of field work.
- The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.
- Among other things, it will involve:
- Customer relationship management for these customers.
- Service and application support of customers in the assigned territory.
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Planning and Scheduling the servicing work in advance so the output of the factory is not affected.
- Working on Preventative Maintenance activities and field modifications.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Submitting detailed daily reports on all the work that is done on each machine.
- Ensuring that all the parts needed for customers are planned.
- Maintain attendance log and submit it on time for billing.
- Required to work on shift basis.
- Essential: Bachelor's degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered)
- Candidates with diploma can also be eligible if their experience is highly relevant to our requirement.
- Around 0-3 years in the installation and customer support of high value capital equipment.
- At least 1 year of the above experience should have been in the Southern part of India.
- A high energy, service-oriented personality.
- Achievement motivation.
- Ability to understand pneumatic, electric, electronics and control systems.
- Ability to read and understand engineering drawings.
- Willingness to travel if required.
- Ability to learn new skills.
More Info
Key Skills
Maintaining tools and test equipment
Preventative Maintenance
Repair
About Company
Skills:
Diagnosing and repairing mechanical or electronic issues, Basic IT Networking skills, Understanding of basic PLC functions, Familiarity with standard maintenance procedures and schedulers
Skills:
Technical Training, technical interventions, technical insights, crm software, Field Service Reports, technical support, technical management systems, Data Entry, Preventive Maintenance, repair and maintenance, installation training
Skills:
Commissioning Planning and Execution, Testing and Balancing, Coordination with Teams, Client Communication and Training, System Installation Oversight, Project Execution Drive, Adherence to Standards, Troubleshooting and Problem Solving, Calibration drive, Documentation and Reporting