Field Service Engineer_MP_Bhopal
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Job Description
Job Role: Field Service Engineer, MP_Bhopal
Key Responsibilities
Field Service & Technical Support
Key Responsibilities
Field Service & Technical Support
- Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
- Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
- Provide breakdown support on priority to minimize customer production downtime.
- Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.
- Serve as the primary technical contact for assigned customers.
- Communicate service findings, recommendations, and action plans to customers in a professional manner.
- Support customers in application issues, and basic process improvements.
- Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.
- Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
- Maintain service records, spare parts usage, and tool history data.
- Update CRM or service portals with service activities, customer updates, and closure details.
- Ensure availability of necessary spare parts for service activities.
- Provide inputs for stocking critical spares based on field observations.
- Handle tools and parts responsibly, ensuring proper documentation for movement and usage.
- Follow all safety protocols during field service activities.
- Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
- Educate customers on safety practices related to tool operation and maintenance.
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