Field Service Engineer

Work Your Magic with us!

Ready to explore, break barriers, and discover more We know you've got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us

Your Role

• We are looking for a proactive, customer-focused Field Service Engineer to join our growing North India service team. You will be the face of Millq in the field installing, commissioning, maintaining, and troubleshooting Milli-Q water purification systems at customer sites (pharma QC labs, R&D centers, academic institutions, and contract research organizations). This is a hands-on role with high visibility and excellent growth opportunities within the organization.
• Perform installation, commissioning, and qualification (IQ/OQ/PQ) of Milli-Q systems (benchtop, central, and large-scale systems) including RO/EDI modules, UV lamps, polishing cartridges, dispensers, and distribution loops.
• Execute preventive maintenance, calibration, and annual certification as per Millq service protocols and customer SLAs.
• Diagnose and repair system issues related to water quality (conductivity, TOC, bacteria), flow rate, pressure, leaks, electrical faults, and sensor failures using diagnostic tools, multimeters, and Milli-Q software.
• Provide on-site and remote technical support; respond to service calls within 2448 hours.
• Train lab users on system operation, daily maintenance, and best practices for ultrapure water.
• Complete all service documentation in CRM (Salesforce/SAP) service reports, parts consumption, installation records, and compliance certificates.
• Manage spare parts inventory in the company-provided service vehicle.
• Collaborate with sales, application, and technical support teams for complex cases and upgrades.
• Participate in on-call rotation and travel up to 70% within the North India territory.
• Provide product feedback to R&D and help improve service processes.
  
  

Who You Are

Diploma or Bachelor's degree in Electronics / Instrumentation / Electrical /Engineering or equivalent.

10 years of hands-on field service experience in laboratory equipment, analytical instruments, water purification systems, or similar capital equipment.

Strong knowledge of water purification technologies (RO, EDI, UV, ultrafiltration, ion exchange).

Proficiency in troubleshooting electrical and control systems.

Experience with IQ/OQ/PQ documentation and regulatory standards (GLP, GMP, USP , ASTM).

Valid driving license and willingness to travel Soft Skills

Excellent customer service and communication skills (Hindi + English mandatory; regional language is a plus).

Problem-solving mindset, attention to detail, and ability to work independently.

Professional appearance and strong interpersonal skills.

Based out of Delhi, India (covering North India territory Delhi NCR, Haryana, Punjab, UP, Rajasthan)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!